Lesson 3.5: Device Setup & MobileTek Connection

Learn how to assign a wireless device so drivers receive routes, scan packages, and send updates back to dispatch.

If the device is not assigned correctly, the driver may not receive routes, MobileTek updates may not sync, and dispatch visibility may fail.

Why This Matters

Device setup connects the driver in the field to Xcelerator and MobileTek. This affects route visibility, scanning, POD, driver location, and dispatch control.

Watch This Example: Creating Driver Profile & Assigning Wireless Device

Watch this walkthrough showing how to create a driver profile and assign a wireless device.

Focus on:

How the driver profile is located or created
Where the wireless device is assigned
How to save the setup correctly
Why the driver must be connected before route work begins

Step 1: Open Wireless Devices

Navigation → Operations → Wireless Devices

Wireless Devices screen

Review the list of connected devices
Confirm the device ID or phone information
Check whether the device is active
Confirm the device is not assigned to the wrong driver

Step 2: Select or Add the Device

Locate the driver’s device or add a new one if needed. Always verify the correct device before linking it to a driver profile.

Verify the correct device ID
Confirm the device is active
Confirm the driver name matches the device assignment
Do not reuse an old device assignment without checking it first

Step 3: Assign Device to Driver

Device assignment / setup

Select the correct driver.
Link the wireless device to that driver.
Save the changes.
Confirm the assignment remains saved after refresh or review.

Step 4: Driver Logs Into MobileTek

Driver opens the MobileTek app
Driver logs in using assigned credentials
MobileTek connects back to Xcelerator
Driver confirms the app loads correctly

ROLO Password Standard:
Driver password should remain standardized as Rolo1234@ unless management changes the official process.

Step 5: Confirm the Connection

Route appears on the driver device
Driver can open assigned orders
Status updates sync back to Xcelerator
Driver location appears on Dispatch Map when applicable
Driver can scan and complete workflow steps inside MobileTek

Do It Now: Assign a device to a test driver and confirm the route appears in MobileTek before the driver leaves.

Troubleshooting

No route on device: Check device assignment and driver login
No updates syncing: Check MobileTek connection, data, and login status
Driver not showing on map: Check location settings, device sync, and app permissions
Wrong driver receiving work: Check wireless device assignment immediately
App not loading: Have driver reinitialize MobileTek or escalate to supervisor/admin lead

Common Mistakes

Assigning the wrong device to a driver
Skipping the connection check
Driver not logged into MobileTek
Assuming the system is working without verifying
Not checking whether the route appears on the driver device
Letting a driver leave before confirming MobileTek is working

What Happens If You Don’t:
Incorrect device setup can cause missing routes, failed scans, lost visibility, incomplete POD, dispatch confusion, and customer service problems.

Success Check

You should now be able to:

Open Wireless Devices
Identify the correct device
Assign the device to the correct driver
Confirm the driver can log into MobileTek
Verify route visibility and sync before departure

Need Help?
If the driver cannot see routes, cannot sync updates, or appears disconnected, stop the route launch and escalate before the driver leaves.

Device setup connects the field to dispatch. If this step is wrong, nothing else works correctly.

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