ROLO Operations System

Step 1: Start-of-Day Dispatch Control

Where: Review Orders + Dispatch Screen

What to do (every morning)

1. Open saved profile: Unassigned Orders
2. Open saved profile: At Risk Deliveries
3. Review all new orders for the day
4. Confirm:
   • Correct service type
   • Correct vehicle type
   • Pickup & delivery times make sense
5. Assign every order OR flag issue immediately

Why this matters

If orders sit unassigned, dispatch loses control. Every order should have a plan early in the day.

Step 2: Build Routes (Before Dispatching Individually)

Where: Distribution → Route Builder

What to do

1. Select Data Source:
   • Open Orders (for same-day work)
   • Scheduled Runs (for recurring routes)
2. Select Delivery Center
3. Filter by:
   • Service type
   • Vehicle type
   • Geographic area
4. Load orders
5. Group orders by:
   • Geographic area
   • Service type
6. Create routes BEFORE assigning drivers

Why this matters

Dispatching one order at a time creates inefficiency. Routing groups work together and reduces miles, time, and cost.

Step 3: Sequence Routes

Where: Route Builder → Sequence Routes

What to do

1. Select the built route
2. Click Sequence Routes
3. Let system optimize stop order
4. Review sequence for:
   • Time windows
   • Service priorities
5. Fix any exceptions manually
6. Apply final sequence

Why this matters

Sequencing ensures drivers follow the most efficient stop order. Without sequencing, drivers waste time and miles.

Step 4: Dispatch Routes to Drivers

Where: Dispatch Screen

What to do

1. Assign full route to driver (not individual stops)
2. Use drag-and-drop OR assign via driver selection
3. Confirm driver:
   • Is active
   • Has correct vehicle type
   • Is in correct geographic area
4. Confirm route appears in driver board

Why this matters

Dispatching routes instead of single orders creates structure and reduces dispatcher workload throughout the day.

Step 5: Monitor Drivers on Dispatch Map

Where: Dispatch Map

What to watch

• Driver location
• Route progress
• Last POD time
• Idle drivers
• Overloaded drivers

What to do

1. Rebalance work if a driver is overloaded
2. Move orders if another driver is closer
3. Call drivers if status is unclear
4. Fix problems BEFORE they become late deliveries

Why this matters

Dispatch map gives real-time control. This is where ROLO prevents failures, not reacts to them.

Step 6: Midday Control Check

What to do (every 1–2 hours)

1. Check At Risk Deliveries
2. Check late pickups
3. Check driver delays
4. Reassign work if needed
5. Notify customers BEFORE issues occur

Why this matters

Midday control prevents service failures and protects customer trust.

Step 7: End-of-Day Closeout

Where: Review Orders

What to do

1. Open profile: Missing POD
2. Contact drivers for missing deliveries
3. Confirm all deliveries are completed
4. Review flagged orders
5. Ensure orders are ready for billing (no issues)

Why this matters

No POD = no invoice. End-of-day cleanup ensures ROLO gets paid and avoids billing delays.