Lesson 4: Dispatch Map — Monitoring Active Deliveries

Learn how to track drivers, monitor deliveries, filter the map, and identify operational problems early.

Dispatch Map is your live visibility tool. Strong dispatchers use the map proactively to stay ahead of problems before customers are affected.

Why This Matters

The Dispatch Map gives dispatch real-time operational visibility. It helps ROLO monitor drivers, active deliveries, delays, route gaps, and delivery exceptions throughout the day.

Monitor Drivers → View Orders → Apply Filters → Watch Exceptions → Respond Early

Step 1: Open Dispatch Map

Navigation → Dispatch Map

This is the live operations map used to monitor driver movement and delivery activity.

Dispatch Map screen

Step 2: Use the Driver Tab

The Driver tab helps dispatch monitor where drivers are and whether they are moving properly throughout the route.

Dispatch Map → Driver tab

Turn on Show Drivers
Use driver filters if needed
Monitor active drivers throughout the day
Watch for drivers who stop moving unexpectedly
Look for delays or route gaps

Step 3: Use the Order Tab

The Order tab helps dispatch see active delivery locations and route concentration.

Dispatch Map → Order tab

Turn on Show Orders
Use Show Delivery to focus on delivery stops
Review delivery clusters
Watch for overloaded areas or route concentration

Step 4: Apply Filters

Filters help dispatch isolate parts of the operation quickly.

Dispatch Map → Filters

Filter by Delivery Center
Filter by Vehicle Type
Filter by Time Span
Reduce map clutter to isolate issues faster
Focus on the area needing attention

Step 5: Learn the Map Icons

The map legend helps dispatch understand what each icon represents.

Dispatch Map → Legend / Map Icons

Learn pickup icons
Learn delivery icons
Learn warning and exception icons
Use colors and icons to identify problems quickly
Do not wait for drivers to call before reacting

Step 6: Monitor Operations Actively

Strong dispatchers monitor the map throughout the day — not only after problems happen.

Watch for delayed drivers
Identify stalled routes
Check exception indicators
Look for overloaded delivery zones
Support drivers before customer complaints happen

Important:
The Dispatch Map is not passive. Dispatch should actively monitor operations throughout the day to maintain service quality and delivery visibility.

Common Mistakes

Only opening the map after a problem is reported
Ignoring filters
Trying to monitor everything at once
Not learning map icons
Waiting for drivers to report issues instead of monitoring proactively

Do It Now: Open Dispatch Map, turn on drivers and orders, apply one filter, and identify one delivery area that may need attention.

Success Check

You should now be able to:

Open Dispatch Map
Monitor active drivers
View active deliveries
Apply filters correctly
Identify delivery exceptions and delays
Use the map proactively during operations

The map helps dispatch stay ahead. Monitor early, respond fast, and prevent problems before customers feel them.

Continue to Lesson 5 →