Lesson 2: Driver Profiles, Passwords, and User Support

Learn how dispatch/admin supports driver access before route work begins.

Drivers cannot receive routes, scan packages, or complete deliveries if their profile, login, or access is not set up correctly.

Why This Matters

Driver access issues slow down dispatch, delay route starts, and create unnecessary operational problems. Admin must know how to verify driver setup and support login issues quickly.

Confirm Driver Profile → Verify Login → Confirm Password Standard → Use Help Tools → Escalate if Needed

Step 1: Open the Drivers Screen

Navigation → Drivers

Use the Drivers screen to review driver records, confirm setup details, and support access issues.

Search for the driver by name or driver number
Confirm the driver profile exists
Confirm the driver is active
Confirm the correct driver information is listed

Step 2: Verify Driver Login Details

Confirm the driver has the correct Driver ID
Confirm the driver is using MobileTek
Confirm the driver is not using another driver’s login
Confirm the driver can reach the MobileTek login screen

ROLO Password Standard:
Driver passwords should remain standardized as Rolo1234@ unless management officially changes the process.

Step 3: Reset Password Only When Needed

ROLO does not use random driver passwords as the normal process. If a password must be reset, follow the approved ROLO standard and confirm the driver can log in before leaving.

Watch This Example: Resetting a Password

Watch this walkthrough showing the password reset process.

Watch This Example: Driver Password Reset

This video shows the driver password reset workflow. Remember: ROLO’s standard driver password is Rolo1234@.

Step 4: Use User Help When Needed

If you are unsure where to find system help, use the built-in user help tools before guessing.

Watch This Example: Access User Help

Watch this walkthrough showing how to access user help inside the system.

Common Mistakes

Letting a driver leave before confirming MobileTek access
Using random passwords instead of the ROLO standard
Allowing drivers to share logins
Resetting access without confirming the driver can log in
Guessing instead of using help tools or escalating

Do It Now: Pull up a driver profile, confirm the login information, and verify the driver can access MobileTek.

Success Check

You should now be able to:

Find a driver profile
Confirm driver access information
Apply ROLO’s password standard
Use user help tools
Escalate login problems before route launch

Driver access must be confirmed before dispatch. If the driver cannot connect, the route cannot run cleanly.

Continue to Lesson 3 →