Lesson 6: Route Builder — Creating & Managing Routes

Learn how to create routes and organize deliveries before dispatch.

Routes organize work before it is assigned. Clean routes create faster deliveries, fewer problems, better driver performance, and stronger customer service.

Open Route Builder → Review Routes → Create Route → Assign Area/Driver → Save → Use for Dispatch

Step 1: Open Route Builder

Top Menu → Distribution → Route Builder (Routes)

Route Builder – Routes screen

This screen shows all routes in the system.

Each row represents one route
Routes can be reused for daily operations
Routes can be assigned to drivers
Routes should support geographic efficiency

Step 2: Understand the Route List

Route No: Unique route ID
Description: Route name, area, or lane
Driver No: Assigned driver if already set
Actions: Edit, configure, or open route details

ROLO Standard:
Route names should be clear enough that dispatch can understand the area or purpose without guessing.

Step 3: Create a New Route

Click Add Route at the top.

Add Route screen

Select the correct Delivery Center
Enter the Route Number
Add a clear Description
Use a real area name when possible, such as “West Palm Route”
Assign a driver if the route already has a dedicated driver

Step 4: Save the Route

Review the route information before saving
Click Save
Confirm the route appears in the route list
The route is now available for dispatch use
The route may be reused for repeatable daily work

Step 5: Use Routes Correctly

Group deliveries by geographic area
Keep stops close together when possible
Assign consistent routes to drivers when operationally appropriate
Avoid mixing far locations into one route
Use route structure to reduce backtracking and wasted miles
Protect time-sensitive, medical, white glove, and customer-sensitive deliveries

Important:
Routes should follow geographic logic. Random routes create wasted time, late deliveries, driver frustration, and unnecessary dispatch cleanup.

Best Practices

Use simple route names that match real service areas
Keep dense local/regional work together
Build routes around repeatable service patterns
Review route efficiency before assigning drivers
Use routes to support visibility, accountability, and faster dispatch decisions

Common Mistakes

Not using routes consistently
Creating too many random routes
Using vague route descriptions
Not assigning drivers consistently when routes are repeatable
Ignoring geography
Mixing far stops into one inefficient route

What Happens If You Don’t:
Poor route structure causes extra miles, late deliveries, driver confusion, weaker visibility, customer complaints, and avoidable operational waste.

Do it now: Create one test route and name it based on a real ROLO delivery area.

Success Check

Open Route Builder without help
Explain what the Route No, Description, and Driver No fields mean
Create a new route
Save the route correctly
Use geographic logic when building routes
Explain why clean routing improves operations

Routes are the foundation of efficient dispatch. Build them clean, and everything runs smoother.