Lesson 4: Dispatch Map — Monitoring Active Deliveries

Learn how to track drivers, view orders, filter the map, and spot problems early.

Step 1: Open Dispatch Map

This is the live map screen used to monitor active deliveries and driver movement.

Step 2: Use the Driver Tab

The Driver tab helps you see where drivers are and whether they are moving.

Dispatch Map → Driver tab

• Turn on Show Drivers
• Use driver filters if needed
• Check who is active, where they are, and who may be delayed

Step 3: Use the Order Tab

The Order tab helps you see delivery locations and active work on the map.

Dispatch Map → Order tab

• Turn on Show Orders
• Use Show Delivery to focus on delivery stops
• Use this view to see where orders are concentrated

Step 4: Use Filters to Control the View

Filters help you focus on the part of the operation you need to manage.

Dispatch Map → Filters

• Filter by Delivery Center
• Filter by Vehicle Type
• Filter by Time Span
• Use filters to reduce clutter and isolate issues faster

Step 5: Learn the Map Icons

The Map tab shows the legend so dispatch can understand what each icon means.

Dispatch Map → Map tab / legend

• Learn which icons mean pickup, delivery, ready, exception, and warning
• Use icon color and type to identify issues quickly
• Do not wait for a phone call if the map already shows a problem

Step 6: Monitor the Day Actively

Strong dispatchers use the map throughout the day, not only when something goes wrong.

• Watch for drivers who are not moving
• Look for route clusters or gaps
• Check for warning or exception icons
• Use the map to decide where dispatch attention is needed first

Common Mistakes

• Only using the map after a problem is reported
• Ignoring filters and trying to watch everything at once
• Not learning the icons
• Waiting for drivers to call instead of monitoring proactively

Success Check

• Open Dispatch Map without help
• Track active drivers
• Track active orders
• Use filters correctly
• Identify potential delivery problems early