DRIVER GUIDE

THE COLLECTION

MobileTek Core · Your workday, step by step

RFS.

ROLO FREIGHT SOLUTIONS

Help and Exceptions

SCREEN SEQUENCE

1. Stop safely2. Check the issue3. Contact ROLO4. Follow instructions

Button diagram; this is not an interactive MobileTek screen.

MobileTek records your daily ROLO route and closeout. Customer parts scans and proof of delivery remain in the separate customer process. Close out at the assigned home endpoint of the driver performing the route; do not return to 200 Bird Road. If the endpoint is wrong, contact ROLO; do not travel to a temporary documentation address just to close the record.

  1. Login error: check mobile data, Driver ID and password. Ask dispatch to check Identity Management and your MobileTek device assignment. Do not keep guessing passwords.
  2. No orders: tap Refresh and check New Orders and Scheduled Orders. Ask dispatch whether an order has been sent to your driver number.
  3. Wrong address or route: stop and contact dispatch. Do not navigate to the test address or change the route on your own.
  4. Missing item, damaged goods, no recipient or refused delivery: explain the facts to dispatch and follow the customer’s approved exception procedure. Do not complete an unsuccessful delivery.
  5. Before your first live route: confirm your driver number, route, start location/time, on-site contact, dispatch contact and the scanning/POD requirements. Complete a supervised test using your own phone.
  6. For setup or route support, email admin@rolofreightsolutions.com privately. Include your name, driver number if assigned, phone type and exact issue. Never email your password.

If there is a problem: contact dispatch

An exception is a problem that prevents you from doing the assigned work correctly. It is not permission to skip a stop or change an assignment. Report immediately: you cannot accept or work your assignment; you will be late or absent; your vehicle breaks down; the app will not work; the address is wrong; freight is missing or damaged; or the recipient is unavailable or refuses delivery.

  1. Stop in a safe place. Do not use your phone while driving. Keep the freight secure.
  2. Contact ROLO at admin@rolofreightsolutions.com. Report the problem as soon as you know about it.
  3. Give the facts: your name, driver number, route/order number, current location, time, what happened and what help you need. Send a relevant screenshot or photo privately if requested. Never send your password.
  4. Get dispatcher approval before changing the assignment. Do not skip a stop, change the route, give the job to another driver, return freight or abandon the assignment on your own. Dispatch decides the next action and any backup driver.
  5. If you do not receive a reply, follow up with ROLO at admin@rolofreightsolutions.com and wait for instructions before changing the assignment. Keep the freight secure. Do not mark the job completed to clear it from your phone. Do not proceed with an unsafe action.
  6. Record only what actually happened. Use the status, note or exception option dispatch tells you to use for this account. Never invent a signature, scan, arrival/departure time or successful delivery. Continue required steps in the customer’s primary scanning app as instructed.
  7. Confirm the next action with dispatch. After an app or connection problem, check synchronization with dispatch. Do not repeat a completed delivery or erase app data to clear an error.
Simple report: “This is [name], driver [number], route/order [number]. I am at [location]. At [time], [problem]. I need instructions.”

ROLO support: admin@rolofreightsolutions.com. Include your name, driver number, route/order, location and problem. Email is not immediate assistance; keep the freight secure and do not mark an unsuccessful delivery completed.

RememberThis open guide does not record named course completion or grant permission to start a route. ROLO confirms access and operational readiness separately.
Before you continueYou know who to contact, have your own working login, and have completed a supervised practice.
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