Lesson 8: Complete Delivery (Proof of Delivery – POD)

Capture accurate Proof of Delivery before completing the stop inside MobileTek.

Every completed stop must include valid Proof of Delivery (POD).

Why This Matters

Proof of Delivery protects the driver, the customer, and ROLO by confirming the package was delivered correctly and safely.

Scan Package → Capture POD → Verify Delivery → Tap COMPLETE

What You Must Do

Complete the package scan first
Capture a signature or delivery photo
Make sure the delivery location is visible
Verify the correct stop before tapping COMPLETE
Make sure the package is delivered safely

ROLO Standard:
If POD is unclear, incomplete, or missing, the delivery may not be considered valid.

Do These Steps

Finish the package scan process.
Capture the required signature or photo.
Verify the delivery information is correct.
Check that the package is delivered safely.
Confirm the stop details one final time.
Tap COMPLETE.

Watch This Example: Proof of Delivery (POD)

Watch this MobileTek walkthrough showing how to properly complete delivery proof and finalize stops.

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Focus on:

How POD is captured
How delivery photos/signatures are completed
How stops are finalized correctly
How delivery completion is confirmed inside MobileTek

Do It Now:

Scan the package successfully
Capture clear POD
Verify the correct delivery location
Confirm the stop before tapping COMPLETE

Good vs Bad POD

Good POD:

Clear photo or readable signature
Package visible
Correct delivery location shown
Accurate stop completion

Bad POD:

Blurry or dark photo
No package visible
Wrong location
Completing the stop before delivery is finished

Best Practices

Make sure photos are clear and bright
Include the package in the POD photo when possible
Verify house or suite numbers carefully
Double-check multi-package deliveries
Review stop details before tapping COMPLETE

Common Mistakes

Forgetting to capture POD
Taking unclear photos
Completing the stop too early
Uploading POD for the wrong stop
Failing to verify the delivery location
Leaving the stop before confirming completion

What Happens If You Don’t:
Missing or incorrect POD can create delivery disputes, customer complaints, chargebacks, failed delivery investigations, and payment delays.

Success Check

You should now:

Know how to complete Proof of Delivery correctly
Understand what qualifies as valid POD
Know how to finalize stops inside MobileTek
Understand how POD protects drivers and customers
Be ready to complete deliveries accurately

Need Help?
If you cannot complete POD correctly or experience issues with signatures or photos, contact dispatch before completing the stop.

If there is no proof of delivery, the stop is not properly completed.

Continue to Lesson 9 →