**REVIEW

1. Define and spell the terms for this chapter.
2. What would you say to a patient who says that the medication Dr. Thompson gave her last week made her sick?
3. What would you say to the patient who is angry at the delay in the waiting room?
4. What would you say to the patient who complains to you about Dr. Thompson? COMPETENCY REVIEW 
5. What should you do if you are unfamiliar with a patient’s religious or cultural beliefs?
6. Describe how to communicate to a profoundly deaf patient that she must remove all clothing and put on a gown. 
7. Describe some cultural problems that can arise when treating patients from other cultures.
8. Discuss several negative coping mechanisms that you feel you sometimes exhibit. How do they impact negatively on your relationships with others?
9. Gladys Pierce’s neighbor calls to see if she kept her appointment because she says Gladys is sometimes forgetful. What would you say?