Leslie Class, founder and strategic learning architect

Founder + Practitioner

Strategy informed by actually doing the work.

From facilitation and curriculum development to LMS architecture, workforce enablement, digital learning, performance support, and AI-enabled development.

Strategic Learning Architect • Founder • Consultant

Build learning systems that make people more capable — and organizations easier to scale.

I help organizations transform complex information, outdated training, and disconnected learning content into structured systems designed around readiness, performance, and real-world application.

20+ Years Learning & leadership

Founder-Led Strategy through execution

End-to-End Strategy, design & build

My work connects learning strategy, instructional design, LMS architecture, workforce enablement, performance support, course-authoring technology, digital experience design, and AI-enabled development into solutions built for implementation — not just presentation.

Learning Strategy

LMS Architecture

Workforce Enablement

Learning Technology

AI-Enabled Workflows

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Proven Experience

Experience built through teaching, workforce development, systems design, and real implementation.

20+

Years of Experience Learning, leadership, workforce development, facilitation, design, and implementation.

2007

Founder-Led Since LC Career Center has evolved alongside changing learner, workforce, and organizational needs.

2K+

Learners Supported Across education, credentialing, workforce advancement, onboarding, and career-focused learning.

200+

Customer-Service Professionals Trained Through onboarding, hybrid learning, performance development, and competency support.

Cross-Sector Experience

Experience across industries where learning must translate into performance.

Healthcare

Workforce Development

Education

Customer Service

Logistics

Agricultural Education

Nonprofit

Corporate

From workforce need to learning strategy to implementation, my work is designed to help people become ready to perform.

Proven Experience

Experience that informs strategy. Proof built through real implementation.

The experience behind LC Career Center is not limited to designing learning. It includes building programs, teaching learners, supporting workforce transitions, implementing new systems, enabling frontline performance, and adapting solutions to very different operating environments.

Healthcare Workforce Development

Building pathways from workforce need to credentialed clinical readiness.

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Approximately 35 new hires + 25 existing employees Programs were built and taught to support credentialing, career progression, and movement toward clinical medical-assistant roles.

Customer Service Enablement

Turning onboarding into a stronger path toward confident performance.

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200+ customer-service professionals trained Experience includes onboarding, hybrid learning, performance development, competency support, and practical tools employees can use on the job.

Logistics Workforce Readiness

Helping independent contractors adopt technology and operational workflows.

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Training connected directly to operational workflow Learning and support were designed around mobile technology, onboarding, process understanding, recruiting needs, and contractor readiness.

The common thread: learning is connected to a real performance requirement. Whether the need involves credentialing, onboarding, career mobility, technology adoption, or operational readiness, the learning structure is designed around what people must ultimately be able to do.

Cross-Sector Experience

Different industries. One consistent focus on usable learning and performance.

Explore the environments that have shaped the work and strengthened the ability to design beyond a single industry, audience, or training model.

Healthcare

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Allied-health education, clinical learning, credentialing, career mobility, and workforce readiness.

Workforce Development

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Career pathways, advancement, role transitions, upskilling, onboarding, and readiness.

Education

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Adult learning, curriculum development, facilitation, digital learning, and structured educational programs.

Customer Service

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Call-center onboarding, service skills, systems training, coaching, and performance support.

Logistics

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Contractor onboarding, mobile technology adoption, workflow training, recruiting support, and operational readiness.

Agricultural Education

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Agricultural literacy, sustainability education, curriculum development, digital instruction, and community learning.

Nonprofit

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Community education, workforce initiatives, program development, and mission-driven learning.

Corporate

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Training, onboarding, learning systems, process enablement, and organizational performance.

Experience across environments strengthens the strategy. The work is informed by what it actually takes to teach, build, implement, support, and improve learning in real organizations.

Meet Leslie

Selected Work

See how strategy, learning design, and technology come together in practice.

Explore selected examples of learning experiences, performance-support resources, digital environments, and interactive solutions I have designed and developed. Each example reflects a different part of the work—from instructional strategy and content architecture to technology, visual design, and implementation.

Learning Experience Design

Experiences designed to teach, engage, and build confidence.

Multimedia

Video Example

Instructional Videos

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Purpose-built video learning used to explain processes, reinforce key concepts, demonstrate workflows, and support learners beyond traditional text-based instruction.

Capabilities: multimedia learning, visual instruction, content transformation, scripting, and digital development.

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Interactive

Branching scenario learning experience example

Decision Practice

Branching Scenarios

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Decision-based learning experiences that allow learners to practice judgment, communication, and real-world choices in a structured environment before applying them on the job.

Capabilities: scenario design, decision-based learning, learner practice, feedback, and performance application.

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Design Process

Instructional storyboard design and development example

Storyboard Example

Instructional Storyboards

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Structured design documents that map learning objectives, content, interactions, visual direction, media, and learner flow before development begins.

Capabilities: instructional architecture, content sequencing, interaction planning, development strategy, and design documentation.

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Learning Technology & Systems

Learning built for modern digital environments.

LMS Ready

Course Example

xAPI / SCORM-Compliant Courses

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Digital learning developed for deployment within learning management systems, supporting structured delivery, learner access, tracking, and scalable training environments.

Capabilities: course authoring, LMS deployment, SCORM/xAPI environments, digital learning development, and technology-enabled delivery.

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Architecture

Live LMS

LMS Architecture & Build

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Learning environments structured around intuitive navigation, organized curriculum, learner usability, scalable content management, and long-term program growth.

Capabilities: LMS architecture, curriculum organization, navigation, governance, learning ecosystems, and implementation.

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Performance Support & Digital Resources

Resources designed for use beyond the classroom.

Performance Support

SOPs & Job Aids

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Practical resources that translate processes, policies, and workflows into clear guidance employees can reference while performing real work.

Capabilities: workflow documentation, SOP development, job aids, knowledge transfer, process clarity, and performance support.

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Content Transformation

Before

After

Interactive Digital Book

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A transformation of information-heavy instructional content into a visually guided digital resource using stronger hierarchy, imagery, structure, pacing, and learner-centered presentation.

Capabilities: content transformation, visual learning design, digital publishing, information architecture, and multimedia development.

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Digital Experience Design

When learning, technology, storytelling, and presentation meet.

Signature Digital Experience

Interactive Digital Portfolio

A multimedia portfolio experience combining narration, visual storytelling, embedded examples, motion, and structured messaging to communicate capabilities through an experience rather than a static document.

Capabilities: digital experience design, multimedia storytelling, visual communication, content strategy, interactive presentation, and experience architecture.

Experience My Digital Portfolio

The common thread is not the tool. It is the strategy behind the experience. Whether I am building a course, LMS environment, job aid, interactive publication, video, scenario, or custom digital experience, I start with the same question: what does the audience need to understand, navigate, practice, or do—and what is the strongest way to help them get there?

Leslie Class, founder of LC Career Center

Leslie Class Founder & CEO, LC Career Center
Strategic Learning Architect • Experience & Enablement Designer

Why Founder-Led Matters

I understand learning from more than one side of the table.

My perspective was built by teaching, building programs, leading operations, developing workforce pathways, recruiting and onboarding talent, implementing learning systems, and solving real performance problems.

That range changes the way I approach consulting. I am not looking only at the course or the content. I consider the learner, the facilitator, the technology, the workflow, the business requirement, and what has to happen after training for the solution to work in the real world.

Experience That Shaped the Work

Instructor Program Builder Workforce Developer Founder Learning Architect Strategic Consultant

Strategy grounded in implementation. I bridge strategy and execution—thinking at the system level while understanding what it actually takes to build, launch, facilitate, maintain, and improve the experience.

How I Approach the Work

Strategy, execution, and technology working as one system.

Start With Performance

I begin with the business need, learner reality, workflow, and desired performance—not with a predetermined course, platform, or technology.

Design the Whole System

Learning, performance support, facilitation, technology, communication, and implementation are considered together so the solution works beyond launch.

Build for Real Use

The goal is practical adoption: experiences that people can understand, use, maintain, and scale within the realities of the organization.

AI-enabled. Technology-capable. Strategy-led.

I use AI and modern technology across research, analysis, curriculum and content development, content transformation, visual ideation, HTML/CSS development, workflow acceleration, and technical integration support. These capabilities allow me to move efficiently from strategy into production while keeping human judgment, learning objectives, business needs, and the end-user experience at the center of the work.

Experience & Impact

Learning strategy becomes meaningful when it supports real people, work, and performance.

My work has been applied across education, healthcare, customer service, workforce development, logistics, and digital learning environments. Explore selected examples of how that work has supported real learners, workforce needs, and operating environments.

Workforce

Healthcare Career Pathways

Approx. 35 new hires + 25 existing employees

Supporting credentialing and career movement.

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I built and taught an internal career-laddering initiative designed to help new hires work toward credentials needed for continued employment while supporting existing employees moving from administrative roles toward clinical medical-assistant opportunities.

Business Relevance Workforce readiness, internal mobility, credentialing, and structured career pathways.

Enablement

Customer Service Learning

200+ professionals trained

Moving onboarding closer to confident performance.

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I have trained customer-service professionals and developed hybrid learning, onboarding, scenario-based practice, performance-support tools, process guidance, and competency-focused resources designed for use before and during live work.

Business Relevance Role readiness, consistency, reinforcement, knowledge application, and performance support.

Education

Allied-Health Learning

Hundreds of learners supported

Turning technical knowledge into structured learning.

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Across allied-health education, I have taught and supported learners preparing for areas including medical assisting, phlebotomy, EKG, and medical billing—building curriculum around practical knowledge, readiness, and credential-focused learning.

Business Relevance Technical education, credential preparation, structured instruction, and learner readiness.

Operations

Logistics Workforce Readiness

Connecting training directly to operational workflow.

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I developed training and onboarding resources for independent contractors who needed to understand mobile technology, operational expectations, and required workflows quickly enough to enter the field with stronger practical readiness.

Business Relevance Technology adoption, onboarding, process clarity, operational readiness, and workflow execution.

Systems

Knowledge Transfer

Turning expertise into reusable learning systems.

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I translate processes, subject-matter expertise, and complex information into structured curriculum, courses, scenarios, SOPs, job aids, multimedia, interactive resources, and digital learning environments.

Business Relevance Better knowledge transfer, reusable resources, reduced reliance on informal explanation, and clearer access to information.

Architecture

Learning Ecosystems

Building beyond the individual course.

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My work extends into LMS architecture, curriculum organization, learning paths, content governance, digital publishing, performance support, and implementation—connecting individual learning assets into systems that can be used and maintained.

Business Relevance Scalability, maintainability, navigation, content organization, and long-term learning infrastructure.

The common thread is implementation—not simply presentation. Whether the need involves credentialing, onboarding, knowledge transfer, workforce mobility, technology adoption, or learning infrastructure, I design around what people ultimately need to understand, navigate, practice, or do.

Credentials & Continued Development

Professional foundations that continue to inform the work.

These credentials reflect the clinical foundation, educational range, and continued technology development that support the broader work across learning strategy, workforce development, digital learning, and modern instructional environments.

Credential 01

Certified Clinical Medical Assistant

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Clinical Foundation

Certified Clinical Medical Assistant

This credential reflects the healthcare foundation that shaped my early professional path and continues to strengthen how I approach healthcare education, workforce readiness, clinical learning, and structured training environments.

Healthcare education • Clinical foundation • Workforce readiness

Credential 02

Certified Agricultural Literacy Educator

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Educational Range

Certified Agricultural Literacy Educator

This credential reflects my ability to work across specialized subject areas and translate technical or unfamiliar information into learning that is clear, accessible, and meaningful for varied audiences.

Specialized content • Curriculum development • Audience accessibility

Credential 03

AI Work + Home Life

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Continued Development

AI Work + Home Life

This credential reflects continued development in modern AI and digital tools that support research, content development, analysis, workflow acceleration, and technology-enabled learning and business environments.

AI awareness • Digital workflows • Technology-supported learning

Continued development supports the work—but the work itself remains the strongest proof. Credentials reinforce the professional foundation behind the practice, while the portfolio above demonstrates how that knowledge is translated into real learning systems, workforce solutions, and digital experiences.

Strategic Conversation

What does your organization need people to do better?

That is where I prefer to start—not with a predetermined course, platform, or solution.

Sometimes the answer is training. Sometimes it is onboarding, performance support, workflow design, LMS architecture, technology, workforce development, or the system connecting those pieces. I help organizations identify the real need, define the strategy, and build a practical path forward.

Start With the Need Let's determine what is getting in the way of performance. From there, we can decide whether the right answer is learning, systems, technology, performance support—or a combination designed around the realities of your organization.

Strategy grounded in implementation

Systems designed to scale

Focused on real-world performance

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Founder-led learning strategy, workforce enablement, learning systems, digital experience design, and technology-supported implementation through LC Career Center.

Recognition & Features

Work, ideas, and a founder journey recognized across media, community, and founder-focused platforms.

LC Career Center's journey has been recognized through founder features, local news, business media, and coverage of education and community-based work.