Clinical Medical Assistant (Full) Program – Certification Track
About Course
Clinical Medical Assistant Program – Certification Track
A complete pathway to national certification and clinical career readiness.
This 14-month hybrid training program is designed for aspiring medical assistants who want to build real skills, gain confidence, and prepare for national certification through NHA or AMT.
Through interactive modules, downloadable resources, and optional internship opportunities, students are guided step-by-step from foundational knowledge to advanced clinical practice.
* Important Enrollment Requirement
Before completing the Clinical Medical Assistant Program, all students must first complete the Administrative Medical Assistant Prep – Required Foundations Track course and is a required part of the clinical program track. This required 20-week course provides essential training in medical terminology, healthcare documentation, and front office systems — the backbone of all clinical support work.
Getting Started – How to Enroll
To begin your journey, students must:
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Register for the Administrative Medical Assistant Prep course
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Schedule a 1:1 admissions consultation with a Career Center mentor
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Complete the foundations course track to unlock eligibility for the full clinical certification track
This ensures every learner is fully prepared, confident, and supported as they advance toward certification and hands-on clinical training.
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Enrollment Instructions:
- 🔒 (FREE) Registration required for full portal access.
- Click on the blue start learning to see course preview
- 📞 All students must speak with an admissions counselor after registration to confirm track eligibility, discuss career goals and finalize purchase. We are here to support our learner’s needs.
Click Here -> Schedule Meeting With Advisor
Tuition & Enrollment Information
Our Clinical Medical Assistant Certification Program is now available at a
discounted rate of $5,999 (regular tuition: $6,999). This comprehensive program includes hands-on training and a clinical internship.
How to Enroll
- FREE student registration required
- Choose your preferred payment option during checkout
- Submit payment to unlock full course access and schedule your internship (if applicable)
Payment Options
- Monthly, Biweekly, and Weekly Plans
- Full Payment Option
Payment plans are available at checkout — no credit check required.
Registration alone does not guarantee enrollment.
You must complete payment to begin the course.
A program advisor will follow up after registration.
To discuss your goals and next steps, please use the link above to schedule a meeting.
What Will You Learn?
- Build real-world front office skills including scheduling, billing, and insurance processing
- Understand HIPAA, medical ethics, and documentation best practices
- Assist physicians with exams, minor procedures, and patient care
- Apply infection control protocols and maintain sterile environments
- Develop professional communication skills for patient and team interaction
- Master administrative functions such as inventory, equipment, and office management
- Practice through role-play, case studies, and simulated clinical scenarios
- Access downloadable resources, templates, and practical learning tools
- Prepare for national certification and confidently step into the healthcare workforce
- Gain hands-on training in clinical procedures like phlebotomy, injections, and vital signs
Course Content
Intro to Allied Healthcare
This course familiarizes students with the administrative scope of medical assistants and administrative skills used in medical facilities. Topics such as inventory control, equipment maintenance, personnel interactions, and general office procedures are discussed. Supervisory and Office management skill sets will be the focus for this course of study including interviewing skills, and staff management. An overview of medical law and ethics will be provided including an introduction to basic HIPAA guidelines, ethics in the workplace, and the importance of proper and legal documentation inpatient charts. Interpersonal communications skills and proper workplace relationships with patients and fellow employees are covered. Front office skills including reception, appointment scheduling, collection of payments, office accounting, various health insurance plans, and telephone etiquette, mail processing, and correspondence are discussed. An introduction to medical terminology as the language of the field of medicine and as it relates to conditions, illness, health, pharmacology and specialties of medicine.
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00:00
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Class Discussion
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Terms to Learn
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Education, Regulatory Agencies and Skill Competencies
00:00 -
Professional Attributes
00:00 -
Communication
00:00 -
Internet Activity
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Certification
00:00 -
Knowledge Check
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Summary
00:00 -
Competency Review
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Chapter 1
History and Practice
Define and spell the terms for this chapter.
List contributions to medicine by ancient civilizations that are still used today.
Explain the impact Hippocrates had on health care and medicine.
Identify advances made in health care before the eighteenth century.
Identify the important roles women had in the history of medicine.
List recent advancements in modern medicine.
Explain what the title “doctor” means in various circumstances.
Identify how medical practice acts impact a physician’s license. Differentiate between the various types of medical practice settings.
Describe a variety of medical and surgical specialties.
Identify the roles of various types of health care facilities.
Compare the duties and licensure requirements health providers.
Explain medical assistant scope of duties in various settings.
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Medical Law & Ethics
Explain differences between criminal and civil law specifically as they pertain to the medical assistant.
Describe the four parts of a legal contract.
Identify the four Ds of negligence.
Describe the differences between the standards of care for a provider and a medical assistant.
Explain the difference between the medical assistant’s scope of practice and standard of care.
Describe the three classifications for malpractice claims.
Explain the importance of insurance coverage for health care professionals.
Identify the rights of both the physician and the patient in the physician–patient relationship.
Summarize the Patient Care Partnership.
List the components of the Doctrine of Informed Consent.
Explain how a medical assistant may participate in litigation surrounding a medical malpractice case.
Identify steps to compliance reporting regarding public health statutes.
List areas that pertain to risk management in the medical office.
Describe how an individual’s personal morals may affect professional performance.
Describe components of the Health Insurance Portability and Accountability Act (HIPAA).
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Case Study
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Terms to Learn
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Classification of the law
00:00 -
Contract Law
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Malpractice
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Patient / Physician Rights
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Legal Documents
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Public Duties and Reporting
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Ethics
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HIPAA and Confidentiality
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Summary
00:00 -
Competency Review
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Assignments
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CRITICAL THINKING
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On the job
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Internet Activity
Communication
Soft skills, or people skills, combined with cognitive and psychomotor skills, are vitally important in the medical office. The medical assistant functions within a system, an organized hierarchy of professionals with established policies and procedures. It is important for the medical assistant to communicate well with the patients, physicians, and coworkers. Good communication involves active listening, seeking first to understand then speaking to be understood, and effective writing. Critical thinking, another key professional skill, involves distinguishing fact from opinion and making good value judgments. Teamwork is essential in the medical office where a diversity of clients, coworkers, and needs may create conflicts. Medical assistants must prioritize tasks and manage time well. Stress management for patients and medical office employees is also important. Medical careers can create stress for health care workers, so it is important to know how to reduce stress. Time management is critical for the office to operate well. Urgent tasks are not necessarily important tasks. A to-do list can help you prioritize tasks. Persistence is also important in the medical office. The medical assistant may need to focus on a task several times to be thorough and see it through to completion. Lifelong learning is the responsibility of the medical assistant, because new breakthroughs and treatments are perpetually being developed in medicine.
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Case Study
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Terms to Learn
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Communication in the workplace
00:00 -
Interpersonal Skills
00:00 -
Learning Styles
00:00 -
The communication process
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Direct Communication Techniques
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Creating a Customer- Friendly Environment
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Emotional Intelligence
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Diversity
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Grief and Rapport
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Conflict Resolution
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Summary
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ON THE JOB
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INTERNET ACTIVITY
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Review
The Office Environment
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Case Study
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Terms to Learn
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General Safety Measures
00:00 -
Planning for Office Safety
00:00 -
Safety Hazards
00:00 -
Employee Safety
00:00 -
Waste and Material Disposal
00:00 -
Standard Precautions
00:00 -
Needlestick Injuries
00:00 -
Responding to Spills
00:00 -
Housekeeping Safety
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Office Security
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Quality Assurance
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CLIA
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The Joint Commission (TJC)
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Summary
Telephone Techniques
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Answering Calls
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Business Phone Systems
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Telephone Messages
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HIPAA Compliance
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Callbacks
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Documentation
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Incoming Calls / Types
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Telephone Triage
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Difficult / Challenging Calls
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Conference Calls / Specialty Calls
Patient Reception
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General Duties
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Daily Workflow
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Opening The Office
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Patient Check In
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Registration
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Established Patients
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Collecting Copayments
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Patient Demographics
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Escorting Patient to Rooms
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Patient Check Out
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Closing the Office
Appointment Scheduling
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Scheduling Methods
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Scheduling Systems
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Scheduling Process
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Determining Patient Status
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Confirming Appointment Details
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Responding to Urgent Situations
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Maintaining The Schedule
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Non Patient Scheduling
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Summary
Office Facilities, Equipment, and Supplies
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Facilities Planning
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Office Equipment
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Supplies / Inventory Management
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Ordering Systems
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Drug Samples
Written Communication
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Tone In Letter Writing
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Grammer
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Errors / Proofing
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Formatting
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Composing Business Letters
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Letter Types
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Electronic Technology
Computers in the Medical Office
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Computer Use/Types
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Hardware vs Software
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Computer System Security
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Electronic Communication
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Ownership Of the Medical Record
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Releasing Medical Records
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Privacy and Security of EHR’s
The Medical Record
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Purpose and History of Electronic Health Records
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Meaningful Use
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EHR – Practice Management Software
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Documentation Formats
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Components of the medical record
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Filing, Storage and Retention of Medical Records
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Filing Rules
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Destruction of Medical Records
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Office Flow and Medical Charting/Documentation
Medical Insurance
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Health Insurance Policies
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Policy Provisions and Terminology
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Types of Insurance Plans
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Health Insurance Payers
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Government Insurance
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Advance Beneficiary Notice
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Third Party Liability Insurance Types
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Health Insurance Claims
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CMS 1500 Claim Form
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Secondary Policies
Diagnosis Coding
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History and Compliance
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Overview of ICD 10
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How to Code Diagnoses
Procedure Coding
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History and Compliance
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Overview of CPT 4
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Coding Basics
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Coding for Services
Patient Billing and Collections
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Overview of Patient Accounting
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Computerized Billing Systems
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Collecting Insurance Payments
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Responding to Denied Claims
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Balance Billing
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Patient Statements
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Collecting balances
Banking and Practice Finances
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Financial Functions
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Deposit
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Paying Bills
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Statements
Medical Office Management
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Role of the Office Manager
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Creating a Team Atmosphere
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Hiring Effectively
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Performance Evaluations
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Policy Manuals
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Travel and speaking Engagements
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Medical Practice Marketing and Customer Service
Medical Terminology Basics
Course Overview:
Welcome to the Medical Terminology Course. This course will guide you through understanding the structure of medical terms, abbreviations, anatomy, and communication skills essential for success in a medical office setting.
Course Duration: 3 Weeks (4 days/week, 10-12 hours per week)
Total Topic Hours: 30 hours
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00:00
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The structure of medical Terms
00:00 -
Commonly used word parts (prefixes, suffixes, roots)
00:00 -
Prefixes
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Suffixes
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Root Words
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Body Planes and Directional Terminology
00:00 -
Medical Abbreviations
00:00 -
Medical Terms Specific to Medical Specialties and Body Systems
00:00
Certification Prep Assessment
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Clinical Medical Assisting Program III – Intro Core Clinical Assistant Training
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Anatomy & Physiology
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Body Structure & Function
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Integumentary System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Critical Thinking
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Cert Prep Practice Test
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Internet Activity
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On The Job
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Knowledge Check
Musculoskeletal System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Nervous & Special Senses
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Cardiovascular System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Immune System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Respiratory System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Digestive System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Urinary System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Endocrine System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Pharmacology
Reproductive System
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Clinical Medical Assisting Infection Control III – Advanced Clinical + Final Modules
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Vital Signs
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Assisting with Physical Examinations
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Medical Specialities
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Critical Thinking
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Cert Prep Practice Test
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On The Job
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Internet Activity
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Knowledge Check
Reproductive Specialities
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Eyes, ears, Nose Throat
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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On The Job
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Critical Thinking
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Internet Activity
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Knowledge Check
Medical Emergencies
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Geriatrics
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Critical Thinking
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Cert Prep Practice Test
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On The Job
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Internet Activity
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Knowledge Check
Pediatrics
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Hematology
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
The Clinical Laboratory
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Radiology & DIagnostic Testing
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Electrocardiography
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Pulmonary Function
Physical Therapy & Rehabilitation
Microbiology
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Urinalysis
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Administering Medications
Patient Education
Phlebotomy
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Clinical Medical Assisting Infection Control III Certification Prep + Internship Track
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Case Study
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Class Discussion
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Terms to Learn
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Knowledge Check
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History of Medicine
00:00 -
Summary
00:00 -
Competency Review
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Cert Prep Practice Test
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Critical Thinking
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On The Job
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Internet Activity
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Knowledge Check
Certification Prep Test Final Readiness Assessment
Earn a Mastery Certificate/Become Certified!
Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.