Clinical Medical Assistant Track

Intro to Allied Healthcare
Explore the administrative role, professional boundaries and care-team relationships. Practice clear handoffs and begin cumulative medical terminology retrieval.

Medical Assisting: The Profession

01:21
Education, Regulatory Agencies and Skill Competencies
Professional Attributes
Communication
Certification
Summary
Front-Office Foundations • Message Handoff Assignment
Front-Office Foundations • Scenario Knowledge Check
Professional Judgment • Workflow Check

History and Practice
Connect healthcare development and care settings to present-day administrative decisions, referrals and professional roles.

Medical Law & Ethics
Practice privacy, truthful documentation, patient rights and authorized incident reporting through realistic office cases.

Classification of the law
Contract Law
Malpractice
Patient / Physician Rights
Legal Documents
Public Duties and Reporting
Ethics
HIPAA and Confidentiality

01:32
Summary
Medical Law and Privacy • Applied Decisions
Privacy Desk • Evidence and Handoff Assignment

Communication
Build clear, respectful messages, adapt to communication needs and confirm the actual owner and status of a handoff.

Case Study
Communication in the workplace

00:37
Interpersonal Skills
Learning Styles
The communication process
Direct Communication Techniques
Creating a Customer- Friendly Environment
Emotional Intelligence
Diversity
Grief and Rapport
Conflict Resolution
Summary
ON THE JOB
INTERNET ACTIVITY
Review
Communication • Applied Decisions
Communication Repair • Work Sample

The Office Environment
Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

General Safety Measures
Planning for Office Safety
Safety Hazards
Employee Safety
Waste and Material Disposal
Standard Precautions

02:07
Needlestick Injuries
Responding to Spills
Housekeeping Safety
Office Security
Quality Assurance
CLIA
The joint commission (TJC)
Summary
Office Safety • Applied Decisions
Office Safety Desk • Work Sample

Telephone Techniques
Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Answering Calls
Business Phone Systems
Telephone Messages

00:37
HIPAA Compliance
Callbacks
Documentation
Incoming Calls / Types
Telephone Triage
Difficult / Challenging Calls
Conference Calls / Specialty Calls
Telephone Workflow • Applied Decisions
Call Desk • Message and Follow-up

Patient Reception
Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

General Duties
Daily Workflow
Opening The Office
Patient Check In

03:34
Registration
Established Patients
Collecting Copayments
Patient Demographics
Escorting Patient to Rooms
Patient Check Out
Closing the Office
Patient Reception • Applied Decisions
Reception Desk • Arrival-to-Departure Handoff
Shift Desk • Opening, Closing and Cash Control

Appointment Scheduling
Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.

Scheduling Methods
Scheduling Systems
Scheduling Process
Determining Patient Status
Confirming Appointment Details

04:32
Responding to Urgent Situations
Maintaining The Schedule
Non Patient Scheduling
Summary
Scheduling • Applied Decisions
Scheduling Desk • Feasible Appointment Plan
Visit Setup • Booking and Instructions Portfolio
Schedule Recovery • Changes and Outreach Log
Instruction Relay • Approved Packet and Understanding Check

Office Facilities, Equipment, and Supplies
Track stock, equipment status and service exceptions with evidence, authorized release and traceable follow-up.

Written Communication
Create accurate professional correspondence with clear meaning, respectful tone and verified release details.

Computers in the Medical Office
Use administrative systems thoughtfully, protect access and verify information before changing or releasing records.

Computer Use/Types
Hardware vs Software
Computer System Security

00:41
Electronic Communication
Ownership Of the Medical Record
Releasing Medical Records

02:13
Privacy and Security of EHR’s
Computer Workflows • Applied Decisions
Digital Desk • Access and Exception Log

The Medical Record
Maintain record provenance, filing accuracy, authorized corrections and secure release/disposition workflows.

Purpose and History of Electronic Health Records
Meaningful Use
EHR – Practice Management Software
Documentation Formats
Components of the medical record
Filing, Storage and Retention of Medical Records
Filing Rules
Destruction of Medical Records
Office Flow and Medical Charting/Documentation
Medical Record • Applied Decisions
Record Room • Quality and Lifecycle Log

Medical Insurance
Distinguish benefit verification, authorization, adjudication and payment; calculate classroom estimates only from supplied plan rules.

Health Insurance Policies
Policy Provisions and Terminology

05:24
Types of Insurance Plans
Health Insurance Payers
Government Insurance
Advance Beneficiary Notice
Third Party Liability Insurance Types
Health Insurance Claims
CMS 1500 Claim Form
Secondary Policies
Medical Insurance • Applied Decisions
Benefits Desk • Verification and Claim Readiness

Diagnosis Coding
Support documentation and code-reference verification without inventing diagnoses or unsupported clinical detail.

Procedure Coding
Verify performed-service evidence, reference purpose, unit definitions and modifier support through authorized coding review.

Patient Billing and Collections
Reconcile payments and adjustments, verify patient responsibility and resolve billing concerns with respectful evidence-based follow-up.

Overview of Patient Accounting
Computerized Billing Systems
Collecting Insurance Payments
Responding to Denied Claims
Balance Billing
Patient Statements
Collecting balances
Patient Billing • Applied Decisions
Billing Desk • Reconciliation and Resolution
Payment Desk • Receipt and Statement Work Sample

Banking and Practice Finances
Reconcile payment channels, invoices and bank/book differences while preserving review controls and actual transaction status.

Medical Office Management
Prioritize work, confirm ownership, use approved policies and apply observable evidence to service and team improvement.

Role of the Office Manager

03:51
Creating a Team Atmosphere
Hiring Effectively
Performance Evaluations
Policy Manuals
Travel and speaking Engagements
Medical Practice Marketing and Customer Service
Office Management • Applied Decisions
Management Desk • Shift Recovery Brief

Medical Terminology Basics
Build the language of medicine through self-paced word-part retrieval, body-direction practice, specialty referrals and clear administrative messages. Revisit terminology throughout the program, then demonstrate understanding in the native language check and portfolio. Live attendance and peer replies are optional.

Intro to the Language of Medicine
The structure of medical Terms
Commonly used word parts (prefixes, suffixes, roots)
Prefixes
Suffixes
Root Words
Body Planes and Directional Terminology

04:14
Medical Abbreviations
Medical Terms Specific to Medical Specialties and Body Systems
Medical Terminology • Applied Language Check
Language Lab • Referral and Message Portfolio
Language Lab • Spelling and Plain-Language Portfolio
Word Workshop • Body-System Language Check

Administrative Foundations — Readiness Review

Administrative Skills Review • Practice Assessment
Administrative Skills Capstone • Applied Practice
Readiness Route • Integrated Front-Office Evidence
Administrative Readiness • Integrated Decisions
Readiness Desk • Integrated Work Sample
Cross-Topic Transfer • Applied Coverage Check
Front-Office Transfer Lab • Evidence Check
Care, Communication and Word Accuracy • Transfer Check
Safety Sources and Network Benefits • Transfer Check
CMAA Full-Length Mock Exam • LC Form A

Clinical Foundations and Safe Patient Encounters

Anatomy & Physiology

Body Structure & Function

Integumentary System

Musculoskeletal System

Nervous & Special Senses

Cardiovascular System

Immune System

Respiratory System

Digestive System

Urinary System

Endocrine System

Pharmacology

Pharmacology Foundations • Read the Label, Build the Medication Story
Drug Actions • Follow the Medicine, Notice the Response
Drug Actions and Formulation Safety
Drug Classes • Recognize the Purpose, Verify the Product
Drug Classes and Medication Safety
Medication Safety Desk • Compare, Clarify and Respond
Medication History and Safety Handoff
Dosage Units • Keep the Units, Check the Answer
Dosage Units and Calculation Readiness
Pharmacology Review • Read, Verify and Communicate

Reproductive System

Infection Prevention and Clinical Safety

Infection Prevention Foundations • Protect the Next Person
Room Turnover • Interrupt Contamination, Verify the Process
Infection Prevention Review • Pause, Check, Protect
Infection Prevention and Room-Turnover Decisions
Room-Readiness Work Sample
Equipment Reprocessing — Follow the Evidence Before Release
Reprocessing Evidence — Applied Decisions
Asepsis and PPE — Prepare, Protect, Respond
Procedure Safety Desk
Asepsis, PPE and Exposure — Applied Decisions

Vital Signs

Vital Signs Foundations • Measure, Record, Communicate
Vital Signs Desk • Check the Reading, Hear the Person
Vital Signs Review • Make the Record Useful
Vital Signs Measurement and Response Decisions
Vital-Sign Measurement and Handoff Work Sample
Measurement Quality — Prepare, Read, Recheck
Monitor Reading and Measurement Quality Desk
Measurement Quality — Applied Decisions
Manual and Standing BP — Read the Method, Keep the Context
Manual Pressure and Standing-BP Desk
Manual and Orthostatic BP — Applied Decisions
Waist Measurement — Landmark, Align and Record
Waist Measurement Desk
Waist Measurement — Applied Decisions

Assisting with Physical Examinations

Physical Examination Foundations • Prepare with the Patient
Examination Preparation Desk • Ready Means Verified
Physical Examination Review • Readiness Includes the Patient
Physical Examination Preparation and Patient Support Decisions
Examination Readiness and Patient Support Work Sample
Wound Care — Protect the Field, Preserve the Findings
Wound Care and Field Protection Desk
Wound Care — Applied Decisions
Minor-Procedure Support — Match the Tool, Follow the Order
Closure-Removal Planning Desk
Minor-Procedure Handoff Work Sample
Minor-Procedure Support — Applied Decisions

Medical Specialty Care

Reproductive Specialty Care

Eyes, Ears, Nose and Throat

Eyes, Ears, Nose and Throat Foundations
Eyes, Ears, Nose and Throat Applied Practice
Eyes, Ears, Nose and Throat Review and Handoff
Vision Screening Record Work Sample
Eyes and Ears Applied Decisions
Vision and Hearing Workstation
Vision Screening — Set Up, Separate and Record
Vision Screening Setup and Results Desk
Vision Screening Method — Applied Decisions
Hearing Screening — Keep the Ear and Setting Together
Hearing Screening Control Desk
Hearing Screening Method — Applied Decisions
Ear Irrigation — Check the Plan, Protect the Ear
Ear Irrigation Readiness and Response Desk
Ear Irrigation — Applied Decisions
Chemical Eye Exposure — Flush Promptly, Keep Care Moving
Chemical Eye Exposure Response Desk
Chemical Eye Exposure — Applied Decisions

Medical Emergencies

Geriatrics

Pediatrics

Pediatric Care Foundations
Pediatric Care Applied Practice
Pediatric Care Review and Handoff
Pediatric Measurement Verification Work Sample
Pediatric Care Applied Decisions
Pediatric Measurement Desk
Pediatric Measurements — Read, Convert and Record
Pediatric Measurement and Growth Record Bench
Pediatric Measurement Method — Applied Decisions
Growth Charts — Plot the Point, Read the Pattern
Pediatric Growth Plotting Bench
Growth Charts — Applied Decisions
Developmental Milestones — Notice, Listen and Follow Through
Developmental Concern and Follow-Up Desk
Developmental Monitoring — Applied Decisions

Hematology

The Clinical Laboratory

Clinical Laboratory Practice Foundations
Clinical Laboratory Practice Applied Practice
Clinical Laboratory Practice Review and Handoff
Quality-Control Stop and Recovery Work Sample
Laboratory Quality Applied Decisions
Laboratory Quality Desk
From Sample to Result — Process and Verify
Specimen Processing and QC Bench
Specimen Processing and QC — Applied Decisions
Point-of-Care Glucose — Match, Check and Report
Glucose Testing Bench
Point-of-Care Glucose — Applied Decisions

Radiology and Diagnostic Testing

Electrocardiography

Electrocardiography Foundations
Electrocardiography Applied Practice
Electrocardiography Review and Handoff
ECG Setup and Quality Audit Work Sample
ECG Recording Applied Decisions
ECG Recording Quality Desk
Read the ECG Grid — Scale, Waves and Quality
ECG Scale and Waveform Workbench
ECG Scale, Waves and Quality — Applied Decisions
Rhythm or Interference? Observe, Compare and Respond
Rhythm and Artifact Comparison Desk
Rhythm and Artifact — Applied Decisions
Ambulatory ECG — Prepare, Record and Return
Ambulatory Monitor and Diary Desk
Ambulatory ECG — Applied Decisions

Pulmonary Function

Pulmonary Function Testing Foundations
Pulmonary Function Testing Applied Practice
Pulmonary Function Testing Review and Handoff
Spirometry Readiness and Attempt Log Work Sample
Pulmonary Testing Applied Decisions
Pulmonary Testing Quality Desk
Spirometry — Review Quality Before the Numbers
Spirometry Quality Review Bench
Spirometry Quality — Applied Decisions

Physical Therapy & Rehabilitation

Rehabilitation Support Foundations
Rehabilitation Support Applied Practice
Rehabilitation Support Review and Handoff
Mobility Support Plan Work Sample
Rehabilitation Support Applied Decisions
Rehabilitation Plan and Progress Desk
Home Medical Equipment — Match, Check and Teach
Equipment Delivery and Readiness Desk
Home Equipment — Applied Decisions

Microbiology

Urinalysis

Urinalysis Foundations
Urinalysis Applied Practice
Urinalysis Review and Handoff
Urine Collection and Timing Audit Work Sample
Urinalysis Applied Decisions
Urine Specimen and Result Desk
Urine Chemistry — Read the Right Pad at the Right Time
Urine Chemistry Timing Bench
Urine Chemistry Timing — Applied Decisions

Administering Medications

Medication Administration Safety Foundations
Medication Administration Safety Applied Practice
Medication Administration Safety Review and Handoff
Medication Dose Verification Work Sample
Medication Administration Applied Decisions
Medication Verification and Response Desk
Dose and Route — Match the Current Product
Dose and Route Verification Workbench
Dose and Route — Applied Decisions
Medication Preparation — From Label to Ready Dose
Medication Preparation Bench
Medication Preparation — Applied Decisions
Injection Routes — Tissue, Angle and Equipment
Injection Route and Equipment Desk
Injection Routes — Applied Decisions
Vaccination Records — Match the Event, Complete the Record
Vaccination Record Reconciliation Desk
Vaccination Records — Applied Decisions
Refill Requests — Verify, Route and Follow Through
Refill Request and Authorization Desk
Refill Authorization — Applied Decisions

Patient Education

Patient Education Foundations
Patient Education Applied Practice
Patient Education Review and Handoff
Teach-Back and Access Plan Work Sample
Patient Teaching Applied Decisions
Patient Teaching and Follow-Up Desk
Nutrition — Read the Label, Support the Plan
Food Label and Patient Teaching Desk
Nutrition Labels — Applied Decisions
Psychosocial Care — Listen, Adapt and Report
Supportive Conversation and Screening Desk
Psychosocial Care — Applied Decisions
Telehealth — Connect the Patient, Preserve the Record
Telehealth Connection and Handoff Desk
Telehealth — Applied Decisions
Behavioral Care — Adapt the Visit, Preserve the Concern
Supportive Visit and Clinical Handoff Desk
Behavioral Care — Applied Decisions
Development Across Life — Explain for the Person
Lifespan Teaching Choices Desk
Development Across Life — Applied Decisions
Defense Mechanisms — Understand the Concept, Support the Person
Supportive Response Desk
Defense Mechanisms — Applied Decisions

Phlebotomy

Phlebotomy Foundations
Phlebotomy Foundations Applied Practice
Phlebotomy Foundations Review and Handoff
Blood Collection Identity Stop Work Sample
Phlebotomy Applied Decisions
Blood Collection Readiness and Specimen Desk
Blood Specimens — Sequence, Fill and Protect
Tube Sequence and Specimen Quality Workbench
Blood Specimen Quality — Applied Decisions
Capillary and Timed Collections — Prepare, Match and Record
Capillary and Timed Collection Desk
Capillary and Timed Collections — Applied Decisions

What Will You Learn?

Course Content

Intro to Allied Healthcare Explore the administrative role, professional boundaries and care-team relationships. Practice clear handoffs and begin cumulative medical terminology retrieval.

Medical Assisting: The Profession

Education, Regulatory Agencies and Skill Competencies

Professional Attributes

Communication

Certification

Summary

Front-Office Foundations • Message Handoff Assignment

Front-Office Foundations • Scenario Knowledge Check

Professional Judgment • Workflow Check

History and Practice Connect healthcare development and care settings to present-day administrative decisions, referrals and professional roles.

Case Study

History of Medicine

Summary

Care Navigation Handoff • Applied Assignment

Care Settings and Referral Decisions • Section Check

Medical Law & Ethics Practice privacy, truthful documentation, patient rights and authorized incident reporting through realistic office cases.

Classification of the law

Contract Law

Malpractice

Patient / Physician Rights

Legal Documents

Public Duties and Reporting

Ethics

HIPAA and Confidentiality

Summary

Medical Law and Privacy • Applied Decisions

Privacy Desk • Evidence and Handoff Assignment

Communication Build clear, respectful messages, adapt to communication needs and confirm the actual owner and status of a handoff.

Case Study

Communication in the workplace

Interpersonal Skills

Learning Styles

The communication process

Direct Communication Techniques

Creating a Customer- Friendly Environment

Emotional Intelligence

Diversity

Grief and Rapport

Conflict Resolution

Summary

ON THE JOB

INTERNET ACTIVITY

Review

Communication • Applied Decisions

Communication Repair • Work Sample

The Office Environment Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

General Safety Measures

Planning for Office Safety

Safety Hazards

Employee Safety

Waste and Material Disposal

Standard Precautions

Needlestick Injuries

Responding to Spills

Housekeeping Safety

Office Security

Quality Assurance

CLIA

The joint commission (TJC)

Summary

Office Safety • Applied Decisions

Office Safety Desk • Work Sample

Telephone Techniques Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Answering Calls

Business Phone Systems

Telephone Messages

HIPAA Compliance

Callbacks

Documentation

Incoming Calls / Types

Telephone Triage

Difficult / Challenging Calls

Conference Calls / Specialty Calls

Telephone Workflow • Applied Decisions

Call Desk • Message and Follow-up

Patient Reception Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

General Duties

Intro to Allied Healthcare
Explore the administrative role, professional boundaries and care-team relationships. Practice clear handoffs and begin cumulative medical terminology retrieval.

History and Practice
Connect healthcare development and care settings to present-day administrative decisions, referrals and professional roles.

Medical Law & Ethics
Practice privacy, truthful documentation, patient rights and authorized incident reporting through realistic office cases.

Communication
Build clear, respectful messages, adapt to communication needs and confirm the actual owner and status of a handoff.

The Office Environment
Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

Telephone Techniques
Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Patient Reception
Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

Appointment Scheduling
Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.

Office Facilities, Equipment, and Supplies
Track stock, equipment status and service exceptions with evidence, authorized release and traceable follow-up.

Written Communication
Create accurate professional correspondence with clear meaning, respectful tone and verified release details.

Computers in the Medical Office
Use administrative systems thoughtfully, protect access and verify information before changing or releasing records.

The Medical Record
Maintain record provenance, filing accuracy, authorized corrections and secure release/disposition workflows.

Medical Insurance
Distinguish benefit verification, authorization, adjudication and payment; calculate classroom estimates only from supplied plan rules.