Administrative Medical Assistant • Stage 2: Front-Office Service

Course Prerequisite(s)

Please note that this course has the following prerequisites which must be completed before it can be accessed
Administrative Medical Assistant • Stage 1: Foundations and Communication

Your next learning step

Complete the preceding Administrative stage before purchasing or beginning this stage.

Already completed the requirement? Sign in with the account holding your completion record. If you previously completed equivalent LC training, contact LC before purchasing so your record can be reviewed. Existing Combined-program enrollment includes its Clinical component; a second purchase is not required.

Organize a welcoming, accessible medical office environment.
Capture telephone messages accurately and route requests to the appropriate team.
Verify patient details and respond respectfully to service concerns.
Schedule visits, confirm details and document appointment changes accurately.
Recognize medical word parts in reception, telephone and scheduling tasks.
Demonstrate learning through quizzes and uploaded work samples.

Course Content

The Office Environment
Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

General Safety Measures
Planning for Office Safety
Safety Hazards
Employee Safety
Waste and Material Disposal
Standard Precautions

02:07
Needlestick Injuries
Responding to Spills
Housekeeping Safety
Office Security
Quality Assurance
CLIA
The joint commission (TJC)
Summary
Office Safety • Applied Decisions
Office Safety Desk • Work Sample

Telephone Techniques
Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Answering Calls
Business Phone Systems
Telephone Messages

00:37
HIPAA Compliance
Callbacks
Documentation
Incoming Calls / Types
Telephone Triage
Difficult / Challenging Calls
Conference Calls / Specialty Calls
Telephone Workflow • Applied Decisions
Call Desk • Message and Follow-up

Patient Reception
Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

General Duties
Daily Workflow
Opening The Office
Patient Check In

03:34
Registration
Established Patients
Collecting Copayments
Patient Demographics
Escorting Patient to Rooms
Patient Check Out
Closing the Office
Patient Reception • Applied Decisions
Reception Desk • Arrival-to-Departure Handoff
Shift Desk • Opening, Closing and Cash Control

Appointment Scheduling
Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.

Scheduling Methods
Scheduling Systems
Scheduling Process
Determining Patient Status
Confirming Appointment Details

04:32
Responding to Urgent Situations
Maintaining The Schedule
Non Patient Scheduling
Summary
Scheduling • Applied Decisions
Scheduling Desk • Feasible Appointment Plan
Visit Setup • Booking and Instructions Portfolio
Schedule Recovery • Changes and Outreach Log
Instruction Relay • Approved Packet and Understanding Check

Course Prerequisite(s)

Your next learning step

What Will You Learn?

Course Content

The Office Environment Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

General Safety Measures

Planning for Office Safety

Safety Hazards

Employee Safety

Waste and Material Disposal

Standard Precautions

Needlestick Injuries

Responding to Spills

Housekeeping Safety

Office Security

Quality Assurance

CLIA

The joint commission (TJC)

Summary

Office Safety • Applied Decisions

Office Safety Desk • Work Sample

Telephone Techniques Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Answering Calls

Business Phone Systems

Telephone Messages

HIPAA Compliance

Callbacks

Documentation

Incoming Calls / Types

Telephone Triage

Difficult / Challenging Calls

Conference Calls / Specialty Calls

Telephone Workflow • Applied Decisions

Call Desk • Message and Follow-up

Patient Reception Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

General Duties

Daily Workflow

Opening The Office

Patient Check In

Registration

Established Patients

Collecting Copayments

Patient Demographics

Escorting Patient to Rooms

Patient Check Out

Closing the Office

Patient Reception • Applied Decisions

Reception Desk • Arrival-to-Departure Handoff

Shift Desk • Opening, Closing and Cash Control

Appointment Scheduling Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.

Scheduling Methods

Scheduling Systems

Scheduling Process

Determining Patient Status

Confirming Appointment Details

Responding to Urgent Situations

Maintaining The Schedule

Non Patient Scheduling

Summary

Scheduling • Applied Decisions

Scheduling Desk • Feasible Appointment Plan

Visit Setup • Booking and Instructions Portfolio

Schedule Recovery • Changes and Outreach Log

Instruction Relay • Approved Packet and Understanding Check

Professional Services

Learning & Resources

Connect

The Office Environment
Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

Telephone Techniques
Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Patient Reception
Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

Appointment Scheduling
Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.