Medical Assistant Program – ADMINISTRATIVE Certification Prep

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Course Prerequisite(s)

  • Please note that this course has the following prerequisites which must be completed before it can be accessed
  • Pre-Enrollment Assessment

About Course

Medical Front Office Skills – Master the Essentials for a Successful Healthcare Career!

Are you ready to take the first step into the dynamic world of healthcare administration? This Medical Front Office Skills course is designed to equip you with the essential administrative and interpersonal skills needed to excel in non-clinical medical office roles. Whether you’re starting your career or preparing for national certification, this course provides the knowledge and practical tools to thrive in a fast-paced medical environment.

Why Choose This Course?
A well-organized front office is the backbone of any healthcare facility. By mastering front office skills, you can:

  • Ensure smooth day-to-day operations in a medical setting.
  • Communicate effectively with patients, healthcare professionals, and staff.
  • Manage scheduling, billing, and insurance processing efficiently.
  • Understand and apply medical law, ethics, and HIPAA compliance.
  • Gain valuable supervisory and administrative skills to advance your career.

What You’ll Learn:
This comprehensive course covers all key aspects of medical front office operations, including:

  • Administrative Responsibilities – appointment scheduling, reception duties, and office correspondence.
  • Personnel & Management Skills – interviewing, hiring, and managing office staff.
  • Medical Law & Ethics – HIPAA compliance, legal documentation, and workplace ethics.
  • Communication Techniques – enhancing interactions with patients and colleagues.
  • Office Accounting & Payment Collections – managing financial transactions and insurance claims.
  • Inventory & Equipment Management – ensuring the smooth operation of medical office supplies.
  • Certification Preparation – providing the foundational knowledge needed for national certification exams.

A Flexible & Engaging Learning Experience
Our training solutions are trusted by industry leaders and designed to fit your learning style. Choose from:

  • Self-paced learning modules – study at your own pace.
  • Instructor-led virtual sessions – interactive and engaging live classes.
  • Customizable content – tailored for individual learners and businesses.
  • Bundle pricing options – comprehensive packages for cost-effective learning.

Who Should Take This Course?

  • Aspiring medical administrative assistants preparing for certification.
  • Healthcare professionals seeking to enhance their administrative skills.
  • Individuals looking to enter the healthcare industry with a solid foundation.
  • Employers seeking customizable training solutions for their teams.

Take the Next Step Toward Your Healthcare Career!
Gain the skills and confidence to excel in medical office administration. Enroll today and start your journey toward a rewarding career in healthcare!

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What Will You Learn?

  • This course familiarizes students with the administrative scope of medical assistants and administrative skills used in medical facilities. Topics such as inventory control, equipment maintenance, personnel interactions, and general office procedures are discussed. Supervisory skill sets will be introduced including interviewing skills, and staff management. An overview of medical law and ethics will be provided including an introduction to basic HIPAA guidelines, ethics in the workplace, and the importance of proper and legal documentation inpatient charts. Interpersonal communications skills and proper workplace relationships with patients and fellow employees are covered. Front office skills including reception, appointment scheduling, collection of payments, office accounting, various health insurance plans, and telephone etiquette, mail processing, and correspondence are discussed.
  • Practice your new skills with challenges (solutions included)
  • Organize and structure your learning using patterns like modules
  • Get friendly and fast support in the course Q&A
  • Downloadable lectures and assets for all courses
  • As a result, participants will be able to:
  • Apply current practices in selected evidence-based program.
  • Demonstrate skills, learner engagement, reflective practice, critical thinking, and skill acquisition
  • Show mastery in role-plays, and practice sessions
  • For more information, please visit our website www.LCCareercenter.com
  • Training Material — Trusted by the industry giants. Convenient & Customizable training systems.
  • Training Solutions That Change The Way Individuals and Employers build career pathways!
  • • All Industries
  • • Certificate Programs
  • • Certification Pathways

Course Content

Intro to Allied Healthcare
This course familiarizes students with the administrative scope of medical assistants and administrative skills used in medical facilities. Topics such as inventory control, equipment maintenance, personnel interactions, and general office procedures are discussed. Supervisory and Office management skill sets will be the focus for this course of study including interviewing skills, and staff management. An overview of medical law and ethics will be provided including an introduction to basic HIPAA guidelines, ethics in the workplace, and the importance of proper and legal documentation inpatient charts. Interpersonal communications skills and proper workplace relationships with patients and fellow employees are covered. Front office skills including reception, appointment scheduling, collection of payments, office accounting, various health insurance plans, and telephone etiquette, mail processing, and correspondence are discussed. An introduction to medical terminology as the language of the field of medicine and as it relates to conditions, illness, health, pharmacology and specialties of medicine.

  • Medical Assisting: The Profession
    00:00
  • Class Discussion
  • Terms to Learn
  • Education, Regulatory Agencies and Skill Competencies
    00:00
  • Professional Attributes
    00:00
  • Communication
    00:00
  • Internet Activity
  • Certification
    00:00
  • Knowledge Check
  • Summary
    00:00
  • Competency Review
  • Chapter 1

History and Practice
Define and spell the terms for this chapter. List contributions to medicine by ancient civilizations that are still used today. Explain the impact Hippocrates had on health care and medicine. Identify advances made in health care before the eighteenth century. Identify the important roles women had in the history of medicine. List recent advancements in modern medicine. Explain what the title “doctor” means in various circumstances. Identify how medical practice acts impact a physician’s license. Differentiate between the various types of medical practice settings. Describe a variety of medical and surgical specialties. Identify the roles of various types of health care facilities. Compare the duties and licensure requirements health providers. Explain medical assistant scope of duties in various settings.

Medical Law & Ethics
Explain differences between criminal and civil law specifically as they pertain to the medical assistant. Describe the four parts of a legal contract. Identify the four Ds of negligence. Describe the differences between the standards of care for a provider and a medical assistant. Explain the difference between the medical assistant’s scope of practice and standard of care. Describe the three classifications for malpractice claims. Explain the importance of insurance coverage for health care professionals. Identify the rights of both the physician and the patient in the physician–patient relationship. Summarize the Patient Care Partnership. List the components of the Doctrine of Informed Consent. Explain how a medical assistant may participate in litigation surrounding a medical malpractice case. Identify steps to compliance reporting regarding public health statutes. List areas that pertain to risk management in the medical office. Describe how an individual’s personal morals may affect professional performance. Describe components of the Health Insurance Portability and Accountability Act (HIPAA).

Communication
Soft skills, or people skills, combined with cognitive and psychomotor skills, are vitally important in the medical office. The medical assistant functions within a system, an organized hierarchy of professionals with established policies and procedures. It is important for the medical assistant to communicate well with the patients, physicians, and coworkers. Good communication involves active listening, seeking first to understand then speaking to be understood, and effective writing. Critical thinking, another key professional skill, involves distinguishing fact from opinion and making good value judgments. Teamwork is essential in the medical office where a diversity of clients, coworkers, and needs may create conflicts. Medical assistants must prioritize tasks and manage time well. Stress management for patients and medical office employees is also important. Medical careers can create stress for health care workers, so it is important to know how to reduce stress. Time management is critical for the office to operate well. Urgent tasks are not necessarily important tasks. A to-do list can help you prioritize tasks. Persistence is also important in the medical office. The medical assistant may need to focus on a task several times to be thorough and see it through to completion. Lifelong learning is the responsibility of the medical assistant, because new breakthroughs and treatments are perpetually being developed in medicine.

The Office Environment

Telephone Techniques

Patient Reception

Appointment Scheduling

Office Facilities, Equipment, and Supplies

Written Communication

Computers in the Medical Office

The Medical Record

Medical Insurance

Diagnosis Coding

Procedure Coding

Patient Billing and Collections

Banking and Practice Finances

Medical Office Management

Medical Terminology Basics
Course Overview: Welcome to the Medical Terminology Course. This course will guide you through understanding the structure of medical terms, abbreviations, anatomy, and communication skills essential for success in a medical office setting. Course Duration: 3 Weeks (4 days/week, 10-12 hours per week) Total Topic Hours: 30 hours

Certification Prep Assessment

Certification Prep Assessment (copy)

Certification Prep Test Assessment

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Locations

  • Ft. Lauderdale, FL
  • dba EmpowerRoots – Clewiston, FL
  • Atlanta, GA
  • Aiken, SC

 

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