Administrative Medical Assistant | CMAA Exam Preparation

Use medical terminology to interpret and clarify front-office messages.
Communicate respectfully, verify understanding and route clinical questions within the administrative role.
Protect records and patient privacy using authorized workflows.
Coordinate reception, registration, referrals and appointment resources.
Verify insurance information, track claim status and reconcile supplied billing records.
Maintain accurate office, supply and financial handoffs.
Demonstrate learning through native quizzes and graded uploaded work samples, supported by interactive lesson practice.
Prepare for CMAA topic areas; national certification is determined separately by the credentialing organization.

Course Content

Intro to Allied Healthcare
Explore the administrative role, professional boundaries and care-team relationships. Practice clear handoffs and begin cumulative medical terminology retrieval.

Medical Assisting: The Profession

01:21
Education, Regulatory Agencies and Skill Competencies
Professional Attributes
Communication
Certification
Summary
Front-Office Foundations • Message Handoff Assignment
Front-Office Foundations • Scenario Knowledge Check
Professional Judgment • Workflow Check

History and Practice
Connect healthcare development and care settings to present-day administrative decisions, referrals and professional roles.

Medical Law & Ethics
Practice privacy, truthful documentation, patient rights and authorized incident reporting through realistic office cases.

Classification of the law
Contract Law
Malpractice
Patient / Physician Rights
Legal Documents
Public Duties and Reporting
Ethics
HIPAA and Confidentiality

01:32
Summary
Medical Law and Privacy • Applied Decisions
Privacy Desk • Evidence and Handoff Assignment

Communication
Build clear, respectful messages, adapt to communication needs and confirm the actual owner and status of a handoff.

Case Study
Communication in the workplace

00:37
Interpersonal Skills
Learning Styles
The communication process
Direct Communication Techniques
Creating a Customer- Friendly Environment
Emotional Intelligence
Diversity
Grief and Rapport
Conflict Resolution
Summary
ON THE JOB
INTERNET ACTIVITY
Review
Communication • Applied Decisions
Communication Repair • Work Sample

The Office Environment
Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

General Safety Measures
Planning for Office Safety
Safety Hazards
Employee Safety
Waste and Material Disposal
Standard Precautions

02:07
Needlestick Injuries
Responding to Spills
Housekeeping Safety
Office Security
Quality Assurance
CLIA
The joint commission (TJC)
Summary
Office Safety • Applied Decisions
Office Safety Desk • Work Sample

Telephone Techniques
Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Answering Calls
Business Phone Systems
Telephone Messages

00:37
HIPAA Compliance
Callbacks
Documentation
Incoming Calls / Types
Telephone Triage
Difficult / Challenging Calls
Conference Calls / Specialty Calls
Telephone Workflow • Applied Decisions
Call Desk • Message and Follow-up

Patient Reception
Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

General Duties
Daily Workflow
Opening The Office
Patient Check In

03:34
Registration
Established Patients
Collecting Copayments
Patient Demographics
Escorting Patient to Rooms
Patient Check Out
Closing the Office
Patient Reception • Applied Decisions
Reception Desk • Arrival-to-Departure Handoff
Shift Desk • Opening, Closing and Cash Control

Appointment Scheduling
Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.

Scheduling Methods
Scheduling Systems
Scheduling Process
Determining Patient Status
Confirming Appointment Details

04:32
Responding to Urgent Situations
Maintaining The Schedule
Non Patient Scheduling
Summary
Scheduling • Applied Decisions
Scheduling Desk • Feasible Appointment Plan
Visit Setup • Booking and Instructions Portfolio
Schedule Recovery • Changes and Outreach Log
Instruction Relay • Approved Packet and Understanding Check

Office Facilities, Equipment, and Supplies
Track stock, equipment status and service exceptions with evidence, authorized release and traceable follow-up.

Written Communication
Create accurate professional correspondence with clear meaning, respectful tone and verified release details.

Computers in the Medical Office
Use administrative systems thoughtfully, protect access and verify information before changing or releasing records.

Computer Use/Types
Hardware vs Software
Computer System Security

00:41
Electronic Communication
Ownership Of the Medical Record
Releasing Medical Records

02:13
Privacy and Security of EHR’s
Computer Workflows • Applied Decisions
Digital Desk • Access and Exception Log

The Medical Record
Maintain record provenance, filing accuracy, authorized corrections and secure release/disposition workflows.

Purpose and History of Electronic Health Records
Meaningful Use
EHR – Practice Management Software
Documentation Formats
Components of the medical record
Filing, Storage and Retention of Medical Records
Filing Rules
Destruction of Medical Records
Office Flow and Medical Charting/Documentation
Medical Record • Applied Decisions
Record Room • Quality and Lifecycle Log

Medical Insurance
Distinguish benefit verification, authorization, adjudication and payment; calculate classroom estimates only from supplied plan rules.

Health Insurance Policies
Policy Provisions and Terminology

05:24
Types of Insurance Plans
Health Insurance Payers
Government Insurance
Advance Beneficiary Notice
Third Party Liability Insurance Types
Health Insurance Claims
CMS 1500 Claim Form
Secondary Policies
Medical Insurance • Applied Decisions
Benefits Desk • Verification and Claim Readiness

Diagnosis Coding
Support documentation and code-reference verification without inventing diagnoses or unsupported clinical detail.

Procedure Coding
Verify performed-service evidence, reference purpose, unit definitions and modifier support through authorized coding review.

Patient Billing and Collections
Reconcile payments and adjustments, verify patient responsibility and resolve billing concerns with respectful evidence-based follow-up.

Overview of Patient Accounting
Computerized Billing Systems
Collecting Insurance Payments
Responding to Denied Claims
Balance Billing
Patient Statements
Collecting balances
Patient Billing • Applied Decisions
Billing Desk • Reconciliation and Resolution
Payment Desk • Receipt and Statement Work Sample

Banking and Practice Finances
Reconcile payment channels, invoices and bank/book differences while preserving review controls and actual transaction status.

Medical Office Management
Prioritize work, confirm ownership, use approved policies and apply observable evidence to service and team improvement.

Role of the Office Manager

03:51
Creating a Team Atmosphere
Hiring Effectively
Performance Evaluations
Policy Manuals
Travel and speaking Engagements
Medical Practice Marketing and Customer Service
Office Management • Applied Decisions
Management Desk • Shift Recovery Brief

Medical Terminology Basics
Build the language of medicine through self-paced word-part retrieval, body-direction practice, specialty referrals and clear administrative messages. Revisit terminology throughout the program, then demonstrate understanding in the native language check and portfolio. Live attendance and peer replies are optional.

Intro to the Language of Medicine
The structure of medical Terms
Commonly used word parts (prefixes, suffixes, roots)
Prefixes
Suffixes
Root Words
Body Planes and Directional Terminology

04:15
Medical Abbreviations
Medical Terms Specific to Medical Specialties and Body Systems
Medical Terminology • Applied Language Check
Language Lab • Referral and Message Portfolio
Language Lab • Spelling and Plain-Language Portfolio
Word Workshop • Body-System Language Check

Certification Prep Test Assessment

Administrative Skills Review • Practice Assessment
Administrative Skills Capstone • Applied Practice
Readiness Route • Integrated Front-Office Evidence
Administrative Readiness • Integrated Decisions
Readiness Desk • Integrated Work Sample
Cross-Topic Transfer • Applied Coverage Check
Front-Office Transfer Lab • Evidence Check
Care, Communication and Word Accuracy • Transfer Check
Safety Sources and Network Benefits • Transfer Check
CMAA Full-Length Mock Exam • LC Form A

Document your completed LC learning. National certification is awarded separately.

What Will You Learn?

Course Content

Intro to Allied Healthcare Explore the administrative role, professional boundaries and care-team relationships. Practice clear handoffs and begin cumulative medical terminology retrieval.

Medical Assisting: The Profession

Education, Regulatory Agencies and Skill Competencies

Professional Attributes

Communication

Certification

Summary

Front-Office Foundations • Message Handoff Assignment

Front-Office Foundations • Scenario Knowledge Check

Professional Judgment • Workflow Check

History and Practice Connect healthcare development and care settings to present-day administrative decisions, referrals and professional roles.

Case Study

History of Medicine

Summary

Care Navigation Handoff • Applied Assignment

Care Settings and Referral Decisions • Section Check

Medical Law & Ethics Practice privacy, truthful documentation, patient rights and authorized incident reporting through realistic office cases.

Classification of the law

Contract Law

Malpractice

Patient / Physician Rights

Legal Documents

Public Duties and Reporting

Ethics

HIPAA and Confidentiality

Summary

Medical Law and Privacy • Applied Decisions

Privacy Desk • Evidence and Handoff Assignment

Communication Build clear, respectful messages, adapt to communication needs and confirm the actual owner and status of a handoff.

Case Study

Communication in the workplace

Interpersonal Skills

Learning Styles

The communication process

Direct Communication Techniques

Creating a Customer- Friendly Environment

Emotional Intelligence

Diversity

Grief and Rapport

Conflict Resolution

Summary

ON THE JOB

INTERNET ACTIVITY

Review

Communication • Applied Decisions

Communication Repair • Work Sample

The Office Environment Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

General Safety Measures

Planning for Office Safety

Safety Hazards

Employee Safety

Waste and Material Disposal

Standard Precautions

Needlestick Injuries

Responding to Spills

Housekeeping Safety

Office Security

Quality Assurance

CLIA

The joint commission (TJC)

Summary

Office Safety • Applied Decisions

Office Safety Desk • Work Sample

Telephone Techniques Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Answering Calls

Business Phone Systems

Telephone Messages

HIPAA Compliance

Callbacks

Documentation

Incoming Calls / Types

Telephone Triage

Difficult / Challenging Calls

Conference Calls / Specialty Calls

Telephone Workflow • Applied Decisions

Call Desk • Message and Follow-up

Patient Reception Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

General Duties

Intro to Allied Healthcare
Explore the administrative role, professional boundaries and care-team relationships. Practice clear handoffs and begin cumulative medical terminology retrieval.

History and Practice
Connect healthcare development and care settings to present-day administrative decisions, referrals and professional roles.

Medical Law & Ethics
Practice privacy, truthful documentation, patient rights and authorized incident reporting through realistic office cases.

Communication
Build clear, respectful messages, adapt to communication needs and confirm the actual owner and status of a handoff.

The Office Environment
Recognize office hazards, maintain accessible reception workflows and route safety concerns to the appropriate owner.

Telephone Techniques
Verify caller details, document accurate messages and use approved clinical and administrative routing processes.

Patient Reception
Prepare an accurate, respectful arrival experience through identity checks, registration verification and appropriate clinical handoffs.

Appointment Scheduling
Coordinate patient agreement, visit purpose, time blocks, resources and required prerequisites without unsupported promises.

Office Facilities, Equipment, and Supplies
Track stock, equipment status and service exceptions with evidence, authorized release and traceable follow-up.

Written Communication
Create accurate professional correspondence with clear meaning, respectful tone and verified release details.

Computers in the Medical Office
Use administrative systems thoughtfully, protect access and verify information before changing or releasing records.

The Medical Record
Maintain record provenance, filing accuracy, authorized corrections and secure release/disposition workflows.

Medical Insurance
Distinguish benefit verification, authorization, adjudication and payment; calculate classroom estimates only from supplied plan rules.