Course Content
Intro to Allied Healthcare
This course familiarizes students with the administrative scope of medical assistants and administrative skills used in medical facilities. Topics such as inventory control, equipment maintenance, personnel interactions, and general office procedures are discussed. Supervisory and Office management skill sets will be the focus for this course of study including interviewing skills, and staff management. An overview of medical law and ethics will be provided including an introduction to basic HIPAA guidelines, ethics in the workplace, and the importance of proper and legal documentation inpatient charts. Interpersonal communications skills and proper workplace relationships with patients and fellow employees are covered. Front office skills including reception, appointment scheduling, collection of payments, office accounting, various health insurance plans, and telephone etiquette, mail processing, and correspondence are discussed. An introduction to medical terminology as the language of the field of medicine and as it relates to conditions, illness, health, pharmacology and specialties of medicine.
0/12
Medical Assisting: The Profession
00:00
Class Discussion
Terms to Learn
Education, Regulatory Agencies and Skill Competencies
00:00
Professional Attributes
00:00
Communication
00:00
Internet Activity
Certification
00:00
Knowledge Check
Summary
00:00
Competency Review
Chapter 1
History and Practice
Define and spell the terms for this chapter. List contributions to medicine by ancient civilizations that are still used today. Explain the impact Hippocrates had on health care and medicine. Identify advances made in health care before the eighteenth century. Identify the important roles women had in the history of medicine. List recent advancements in modern medicine. Explain what the title “doctor” means in various circumstances. Identify how medical practice acts impact a physician’s license. Differentiate between the various types of medical practice settings. Describe a variety of medical and surgical specialties. Identify the roles of various types of health care facilities. Compare the duties and licensure requirements health providers. Explain medical assistant scope of duties in various settings.
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Medical Law & Ethics
Explain differences between criminal and civil law specifically as they pertain to the medical assistant. Describe the four parts of a legal contract. Identify the four Ds of negligence. Describe the differences between the standards of care for a provider and a medical assistant. Explain the difference between the medical assistant’s scope of practice and standard of care. Describe the three classifications for malpractice claims. Explain the importance of insurance coverage for health care professionals. Identify the rights of both the physician and the patient in the physician–patient relationship. Summarize the Patient Care Partnership. List the components of the Doctrine of Informed Consent. Explain how a medical assistant may participate in litigation surrounding a medical malpractice case. Identify steps to compliance reporting regarding public health statutes. List areas that pertain to risk management in the medical office. Describe how an individual’s personal morals may affect professional performance. Describe components of the Health Insurance Portability and Accountability Act (HIPAA).
0/16
Case Study
Terms to Learn
Classification of the law
00:00
Contract Law
Malpractice
Patient / Physician Rights
Legal Documents
Public Duties and Reporting
Ethics
HIPAA and Confidentiality
Summary
00:00
Competency Review
Assignments
CRITICAL THINKING
On the job
Internet Activity
Communication
Soft skills, or people skills, combined with cognitive and psychomotor skills, are vitally important in the medical office. The medical assistant functions within a system, an organized hierarchy of professionals with established policies and procedures. It is important for the medical assistant to communicate well with the patients, physicians, and coworkers. Good communication involves active listening, seeking first to understand then speaking to be understood, and effective writing. Critical thinking, another key professional skill, involves distinguishing fact from opinion and making good value judgments. Teamwork is essential in the medical office where a diversity of clients, coworkers, and needs may create conflicts. Medical assistants must prioritize tasks and manage time well. Stress management for patients and medical office employees is also important. Medical careers can create stress for health care workers, so it is important to know how to reduce stress. Time management is critical for the office to operate well. Urgent tasks are not necessarily important tasks. A to-do list can help you prioritize tasks. Persistence is also important in the medical office. The medical assistant may need to focus on a task several times to be thorough and see it through to completion. Lifelong learning is the responsibility of the medical assistant, because new breakthroughs and treatments are perpetually being developed in medicine.
0/16
Case Study
Terms to Learn
Communication in the workplace
00:00
Interpersonal Skills
00:00
Learning Styles 
00:00
The communication process 
Direct Communication Techniques
Creating a Customer- Friendly Environment
Emotional Intelligence
Diversity
Grief and Rapport
Conflict Resolution
Summary
ON THE JOB
INTERNET ACTIVITY
Review
The Office Environment
0/16
Case Study
Terms to Learn
General Safety Measures
00:00
Planning for Office Safety
00:00
Safety Hazards
00:00
Employee Safety
00:00
Waste and Material Disposal
00:00
Standard Precautions
00:00
Needlestick Injuries
00:00
Responding to Spills
00:00
Housekeeping Safety
Office Security
Quality Assurance
CLIA
The Joint Commission (TJC)
Summary
Telephone Techniques
0/10
Answering Calls
Business Phone Systems
Telephone Messages
HIPAA Compliance
Callbacks
Documentation
Incoming Calls / Types
Telephone Triage
Difficult / Challenging Calls
Conference Calls / Specialty Calls
Patient Reception
0/11
General Duties
Daily Workflow
Opening The Office
Patient Check In
Registration
Established Patients
Collecting Copayments
Patient Demographics
Escorting Patient to Rooms
Patient Check Out
Closing the Office
Appointment Scheduling
0/9
Scheduling Methods
Scheduling Systems
Scheduling Process
Determining Patient Status
Confirming Appointment Details
Responding to Urgent Situations
Maintaining The Schedule
Non Patient Scheduling
Summary
Office Facilities, Equipment, and Supplies
0/5
Facilities Planning
Office Equipment
Supplies / Inventory Management
Ordering Systems
Drug Samples
Written Communication
0/7
Tone In Letter Writing
Grammer
Errors / Proofing
Formatting
Composing Business Letters
Letter Types
Electronic Technology
Computers in the Medical Office
0/7
Computer Use/Types
Hardware vs Software
Computer System Security
Electronic Communication
Ownership Of the Medical Record
Releasing Medical Records
Privacy and Security of EHR’s
The Medical Record
0/9
Purpose and History of Electronic Health Records
Meaningful Use
EHR – Practice Management Software
Documentation Formats
Components of the medical record
Filing, Storage and Retention of Medical Records
Filing Rules
Destruction of Medical Records
Office Flow and Medical Charting/Documentation
Medical Insurance
0/10
Health Insurance Policies
Policy Provisions and Terminology
Types of Insurance Plans
Health Insurance Payers
Government Insurance
Advance Beneficiary Notice
Third Party Liability Insurance Types
Health Insurance Claims
CMS 1500 Claim Form
Secondary Policies
Diagnosis Coding
0/3
History and Compliance
Overview of ICD 10
How to Code Diagnoses
Procedure Coding
0/4
History and Compliance
Overview of CPT 4
Coding Basics
Coding for Services
Patient Billing and Collections
0/7
Overview of Patient Accounting
Computerized Billing Systems
Collecting Insurance Payments
Responding to Denied Claims
Balance Billing
Patient Statements
Collecting balances
Banking and Practice Finances
0/4
Financial Functions
Deposit
Paying Bills
Statements
Medical Office Management
0/7
Role of the Office Manager
Creating a Team Atmosphere
Hiring Effectively
Performance Evaluations
Policy Manuals
Travel and speaking Engagements
Medical Practice Marketing and Customer Service
Medical Terminology Basics
Course Overview: Welcome to the Medical Terminology Course. This course will guide you through understanding the structure of medical terms, abbreviations, anatomy, and communication skills essential for success in a medical office setting. Course Duration: 3 Weeks (4 days/week, 10-12 hours per week) Total Topic Hours: 30 hours
0/9
Intro to the Language of Medicine
00:00
The structure of medical Terms
00:00
Commonly used word parts (prefixes, suffixes, roots)
00:00
Prefixes
Suffixes
Root Words
Body Planes and Directional Terminology
00:00
Medical Abbreviations
00:00
Medical Terms Specific to Medical Specialties and Body Systems
00:00
Certification Prep Assessment
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Clinical Medical Assisting Program III – Intro Core Clinical Assistant Training
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Anatomy & Physiology
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Body Structure & Function
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Integumentary System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Critical Thinking
Cert Prep Practice Test
Internet Activity
On The Job
Knowledge Check
Musculoskeletal System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Nervous & Special Senses
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Cardiovascular System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Immune System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Respiratory System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Digestive System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Urinary System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Endocrine System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Pharmacology
Reproductive System
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Clinical Medical Assisting Infection Control III – Advanced Clinical + Final Modules
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Vital Signs
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Assisting with Physical Examinations
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Medical Specialities
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Critical Thinking
Cert Prep Practice Test
On The Job
Internet Activity
Knowledge Check
Reproductive Specialities
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Eyes, ears, Nose Throat
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
On The Job
Critical Thinking
Internet Activity
Knowledge Check
Medical Emergencies
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Geriatrics
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Critical Thinking
Cert Prep Practice Test
On The Job
Internet Activity
Knowledge Check
Pediatrics
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Hematology
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
The Clinical Laboratory
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Radiology & DIagnostic Testing
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Electrocardiography
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Pulmonary Function
Physical Therapy & Rehabilitation
Microbiology
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Urinalysis
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Administering Medications
Patient Education
Phlebotomy
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Clinical Medical Assisting Infection Control III Certification Prep + Internship Track
0/12
Case Study
Class Discussion
Terms to Learn
Knowledge Check
History of Medicine
00:00
Summary
00:00
Competency Review
Cert Prep Practice Test
Critical Thinking
On The Job
Internet Activity
Knowledge Check
Certification Prep Test Final Readiness Assessment
Clinical Medical Assistant (Full) Program – Certification Track

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